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    I would like to take this opportunity to say how impressed I have been with the level of support and assistance I have received from MarruttUSA.

    - Allan Johns, Arkansas

    Just a quick note to say I am very impressed with your customer relations and service. Well done!

    - Ian Gould, Colorado

    Your online printing tips are the best I have come across! Combined with your Inks and my newfound knowledge I am now producing the best prints of my career.

    - Dave Hatton, California

    Thank you for your online printing suggestions for use with your papers. I was able to produce some excellent results with good tonal range and some improvement in the black!

    - Catherine, Michigan

    About a week ago you helped me out with a blockage problem on my R3000 which not only cured the problem but, having been away for the last week, it still prints perfectly! Thanks again for your help.

    - Greg, Alberta Canada

    I then used your support service for the custom profile to see if it would improve things for me. Wow instantly there was a dramatic change. I wish I had used this service right from the start. Thank you for a great support particularly on a Sunday night when I least expected to be able to get support. For any other customer all I can say is not happy with your images get D.M. to run the printer profile for you. It’s well worth the effort.

    - Robert, Drive Machine

    Just a line to say thank you for your service on Tuesday afternoon. I've changed the chip on my cyan cartridge and its even easier than as shown on your website. With the chip already to the plastic carrier it was a breeze, I've  printed off your  master check image using the new  profile emailed to me on the same day and it looks great. The cartridge was recognised straight away so a little niggle has now been resolved. Thanks again.

    - Jay, Washington

    Hi! Complete success. After the 1st 30 prints there were some lines in the VM in the nozzle check. After the next 20 - about 75% there. After a single head clean - perfect!  I cannot thank you enough for your assistance - you have saved me over $300!  I am more than grateful!

    - Gordon, Oregan




Epson Expression Photo HD XP-15000 Support
   


Un-Blocking Your Printer

Our video shows how to access the print head and clear any blockages.

Click Here
Inkjet Printing Best Practice

Easy-to-follow guide with best practice for reliable printing, everyday!

Click Here
Correct Printer Settings

A list of the Adobe Photoshop and printer driver settings for your printer.

Click Here
Fault-finding Your Printer

If your prints are less than perfect, follow this helpful guide.

Click Here
Profiles and Color Management

Your basic print set up (process control) & free custom printer profiling.

Click Here
Printer Purge Files

Complete and individual purge files to download and use for your printer.

Click Here
Bulk System Instructions

A basic overview of the installation of for our bulk ink delivery systems.

Click Here
Further Help / Contact us

If you need any further assistance or would just like to speak to a human being!

Click Here

 

 



How to Clean, Maintain and Restore your Epson Expression XP15000 Print head

Un-Blocking Your Desktop Printer
Using Magic Bullet - The printer technicians choice

If you have a blocked printhead and your nozzle check is missing lines then this video will show you how to unblock the dried ink on your printer.

MAGIC BULLET PRINT HEAD CLEANER:

  • As used by Printer Technicians
  • Video will teach you 7 professional cleaning techniques!
  • Also included - Purge Files for all printers and all colors!


Customer Comments:
Hi guys, just a quick line to say a very big thank you for all your help today. Your patience and undoubted expertise in helping me achieve a clear set of print heads on my Epson P600 with the Magic Bullet Fluid, shows excellent Customer Service is not something I'd come to believe dead and buried in today''s world. Cheers!"

Kevin Smith, Nevada


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MarruttUSA ships worldwide
normal delivery 2-5 days

Orders to Europe shipped from our UK office
*All prices are Ex VAT for UK sales

The Basic Cleaning Method:

  • Remove Cartridges and Power Cable
  • Pierce foil on Magic Bullet and apply to both sides of cloth.
  • Place a paper towel under head
  • Use syringe to insert Magic Bullet into ink exit ports
  • Replace Cartridges - Perform Nozzle Check

Included with all Magic Bullet purchases is our "Essential Printer Maintenance Video" compatible with Mac and PCs. This video has thirteen videos with seven printer cleaning areas. The areas of printer maintenance/recovery included are:

  • 1) Print Head Cleaning/un-clogging (large format and desktop printers)
  • 2) Print Head Maintenance (large format and desktop printers)
  • 3) Cleaning your Printers' Wiper Blade (large format and desktop printers)
  • 4) Cleaning your Printers' Pump Cap (desktop only)
  • 5) Cleaning your Printers' Spit Pad (large format and desktop printers)
  • 6) Cleaning your Printers' Spigots (desktop only)
  • 7) Using a Micro Drill to drill out print head Spigots (desktop only - for severe blockages)

   
   
Click here for further videos applicable to this printer Complete and individual printer purge files are included allowing you to flush your printer and target individual channels/colors without the need for cleaning cartridges.

The Essential Printer Maintenance videos will teach you professional techniques used by printer engineers. The videos explain and demonstrate how to use Magic Bullet to restore and maintain your printer to function as new.
   


Inkjet Printing Best Practice
The number one rule: Use your printer regularly!

As well as using your inkjet printer as often as you can, it is a good idea to print a nozzle check before each printing session. A complete nozzle check ensures that all nozzles are working your images should print with no banding and accurate colors.

TIP: If your nozzle check is not complete, the most likely cause of this is that you have run out of ink or your printer's head requires a clean. Once you have either topped up your ink or carried out a head clean, print another nozzle check to ensure your printer is functioning correctly.

With inkjet printing problem prevention is definitely better than problem solving. During periods of non-use, turn your printer on for a few minutes once every 3-4 days. When you turn a printer on, it goes through a mini priming-cycle, which keeps the underside of your printer moist and can prevent the build up of dried ink on the underside of your ink head. This can dry is paper dust settles on your print head.

TIP: If you go on vacation, why not leave your printer switched 'on' and connect your printer to the mains through an inexpensive timer switch, set to turn on for a few minutes every other day - when you return, your print head will be in perfect order, ready to print.


Correct Printer Settings
Be sure you have the correct Adobe Photoshop/Lightroom and printer driver settings


Here are the suggested Adobe Photoshop and Printer Driver Settings for the Epson 1500W:

SOURCE / WORKING SPACE:
Adobe RGB (1998)
(Set in Adobe Photoshop: Edit > Color Settings)

IN ADOBE PHOTOSHOP PRINT PREVIEW:
Select: "Let Photoshop Determine Colors"
Select correct profile for your Printer/Ink/Paper Combination
Intent: Relative Colormetric
Use Black point compensation: checked

IN EPSON PRINT DRIVER:
Media (Paper) type:
Gloss inkjet Papers = Premium Glossy
Satin, Pearl, luster and other Semi Gloss Papers = Ultra Premium Photo Luster
Fine Art Papers = Velvet Fine Art Paper
Matt Papers = Premium Matte
Print Resolution:
PC = Quality (level 4)
Mac = SuperFine 1440dpi
High Speed: On (when printing a production job, we recommend high speed should be set to "Off" for greater consistency)

COLOR MANAGEMENT:
Select "Color Controls"
Gloss, Satin and Semi Gloss Papers = Color Controls selected. Mode: “Adobe RGB”, Gamma: “2.2” (B,C,S,C,Y,M all set to "0")
Fine Art and Matt Papers = Off (No color adjustment)



Fault-Finding Your Printer
When you notice something is wrong, do not panic! Read on...

It is important not to fear the worst when a blockage occurs. It is vital that you select the correct cleaning method and to not "over clean"!
Generally, print workers discover a printer blockage when they observe banding or a lack of "punch" in their prints.
Once a less than perfect print is produced, you should follow these troubleshooting techniques:

1) CHECK YOU HAVE NOT RUN OUT OF INK!
If you are using single use cartridges, check your status monitor (located in your printer driver). This is only a rough guide and often the printer fails to alert you of a low cartridge ink level.
If you are using refillable cartridges, top these up to 90% full and if you are using a continuous ink system, ensure your ink reservoirs are at least two-thirds full.

2) CHECK YOUR PRINTER DRIVER SETTINGS.
Ensure that you have the correct print resolution (usually "Best Photo" or "Level 4") and that you have the correct media type for your inkjet paper.
If you are still experiencing poor prints after you have confirmed your ink levels and printer settings, you will then need to find out how your individual printer nozzles are performing:

3) PRINT A NOZZLE CHECK
A perfect nozzle check should include as many complete sections as you have cartridges in your printer, appear uniformly staggered with clear and crisp text underneath. This is printed from your Printer Utilities section in your printer driver.

Here is how to print a nozzle check to test for clogged inkjets
- If you are using a PC, access the Windows Desktop and right-click the product icon in the Windows taskbar.
- Using a Mac, select System Preferences from the Apple logo on the top left of your screen. Select Print & Fax, Print & Scan, or Printers & Scanners and then select your printer. Then its Options and Supplies. Select Utility and select Open Printer Utility to print the Nozzle check.

Perfect Printer Nozzle Check
This is the nozzle check should look like

Incomplete Printer Nozzle Check

 

Ink colors left to right: Black, Cyan, Yellow, Magenta, Red and Grey

 

If your nozzle check is incomplete (as in the right image), use the "Clean" function in your printer utility. This may take a few minutes to complete. Once the clean has finished, print another nozzle check to discover how well this has worked. If the nozzle check is now complete (as the left image) you can now start printing. If the nozzle check is still incomplete, carry out no more than 2 head cleans.

In the more up to date printers, there is also an "Automatic Nozzle Check and Head Clean". This is a more intense cleaning cycle so we only recommend this if your nozzle check is less than 50% complete.

4) PERFORM AN AUTO-HEAD ALIGNMENT
In very rare cases, if your nozzles are not uniformly staggered, you can correct this using the Auto Head alignment. (Performed in printer drivers utility).

5) IF THE NOZZLE CHECK IS MISSING IN THE SAME PLACE EACH TIME
In our experience, if your nozzle check is missing in the same place each time, the print head itself is at fault and the likely cause is ink that has dried outside the print head. If your nozzle check is variable, the likely cause is that air is entering the ink system, usually due to the cartridge failing to make an air-tight seal with the printer. Although often air can enter through internal splits in the ink lines, damper or connections. So if you have a variable nozzle check, we advise changing the suspect cartridge(s). If your nozzle check is missing in the same places each time, read on...

Magic Bullet fluid is used by experienced printer technicians typically using several maintenance/restore techniques with good results, and can clear even the most stubborn blockages.
The printer purge files are included with the magic bullet purchase. Click Here to view the printer head cleaning video and for the Magic Bullet purchasing details.

MY INKJET PRINTER IS CLOGGED, WHAT CAN I DO?

If your Inkjet printer has become clogged (obstructed with dried ink), the ink in and around the printer head would have hardened due to a combination of air, paper dust and, most often, lack of use. In this instance, we recommend using a combination of Magic Bullet Print head Cleaner and printing purge files to remove the blockage and get your ink flowing freely again.

Magic Bullet fluid is used by experienced printer technicians typically using several maintenance/restore techniques with good results, and can clear even the most stubborn blockages. The printer purge files aid the flushing process and are included with the magic bullet purchase.

  

Here are five further videos which will help maintain your desktop printer. All videos use Magic Bullet Printhead Cleaner which you can purchase below

1 - A printer can become blocked under the head.

2 - How to Clean your Printers Pump Cap

3 - How to Clean your Printers Wiper Blade

4 - How to Clean your Printers Spit Pad

5 - How to Clean your Printers Spigots

1 - This video shows you how to unblock your printer from under the head

2 - The pump cap is crucial in the general operation of a healthy inkjet printer.

3 - The wiper blade wipes under the side of the print head and often gets ink dry on it.

4 - The spit pad on a printer enables the head to clear ink after printing.

5 - The spigots on a printer often get ignored when cleaning a printer.

Customer Comments:
Hi guys, just a quick line to say a very big thank you for all your help today. Your patience and undoubted expertise in helping me achieve a clear set of print heads on my Epson P600 with the Magic Bullet Fluid, shows excellent Customer Service is not something I'd come to believe dead and buried in today''s world. Cheers!"

Kevin Smith, Nevada

ICC Profiles and Color Management
Basic set up and printing for the most critical photographer

Marrutt Photographic Pro Inks are formulated to provide a very close match to the original OEM ink set.

For normal-basic printing you can simply use the normal Epson print settings. This will provide a good standard accuracy in colour and black & white with correct print density (plug and play).

This is particularly useful when printing from non-Adobe Photoshop applications, which do not support colour management.

For more critical photographic applications, you can use the recommended Epson generic Profile for your printer / paper combination. We are also able to provide custom profiles to provide an improved level of color accuracy, tonality, density and shadow detail. Please contact us for details of this service. In addition, we supply free a calibration print and checking image JPEG to confirm that your printer stays accurate for colour, density and neutrals.


Epson Expression Photo HD XP-15000 Purge Files
Clear a blocked printer head without using the cleaning cycle

Printer purge files are areas of a solid color (or a selection of colors) that can get clear a blocked printer without having to resort to printer cleaning cycles. For more severe blockages (where your nozzle check is missing in the same places each time), we recommend you carry out a combination of printing purge files (individual or complete depending on the color(s) that are missing) with cleaning the printer using the Magic Bullet cleaning fluid explained below. This combination means you are softening the ink that has dried inside your printer using the Magic Bullet fluid and then pushing the ink through using the purge file.
Please find below the complete Purge file for this printer as well as the individual purge files that you can download for printing.


COMPLETE 6 CHANNEL EPSON PURGE FILE

To Save and Print this Purge File:

PC Users: Right click the purge file and select "SAVE IMAGE / PICTURE AS"
MAC Users: Hold down "Ctrl" and click the mouse on the purge file. Select "SAVE IMAGE AS"
You can then open the file in your image editing application and enlarge to print.

Hex and RGB Values for these 6 colors

Black, Hex Value: 000000 (R:0 G:0 B:0)
Cyan, Hex Value: 00ffff (R:0 G:255 B:255)
Magenta, Hex Value: ff00ff (R:255 G:0 B:255)
Yellow, Hex Value: ffff00 (R:255 G:255 B:0)
Red, Hex Value: FF0000 (R:255 G:0 B:0)
Grey, Hex Value: 808080 (R:128 G:128 B:128)

If you are having difficulties with only a small number of channels (or even just one), here are the individual color purge files:


Red Grey Black

RED PURGE FILE

To Save and Print this Purge File:

PC Users: Right click the purge file and select "SAVE IMAGE / PICTURE AS"
MAC Users: Hold down "Ctrl" and click the mouse on the purge file. Select "SAVE IMAGE AS"
You can then open the file in your image editing application and enlarge to print.

GREY PURGE FILE

To Save and Print this Purge File:

PC Users: Right click the purge file and select "SAVE IMAGE / PICTURE AS"
MAC Users: Hold down "Ctrl" and click the mouse on the purge file. Select "SAVE IMAGE AS"
You can then open the file in your image editing application and enlarge to print.

BLACK PURGE FILE

To Save and Print this Purge File:

PC Users: Right click the purge file and select "SAVE IMAGE / PICTURE AS"
MAC Users: Hold down "Ctrl" and click the mouse on the purge file. Select "SAVE IMAGE AS"
You can then open the file in your image editing application and enlarge to print.
Cyan Magenta Yellow

CYAN PURGE FILE

To Save and Print this Purge File:

PC Users: Right click the purge file and select "SAVE IMAGE / PICTURE AS"
MAC Users: Hold down "Ctrl" and click the mouse on the purge file. Select "SAVE IMAGE AS"
You can then open the file in your image editing application and enlarge to print.

MAGENTA PURGE FILE

To Save and Print this Purge File:

PC Users: Right click the purge file and select "SAVE IMAGE / PICTURE AS"
MAC Users: Hold down "Ctrl" and click the mouse on the purge file. Select "SAVE IMAGE AS"
You can then open the file in your image editing application and enlarge to print.

YELLOW PURGE FILE

To Save and Print this Purge File:

PC Users: Right click the purge file and select "SAVE IMAGE / PICTURE AS"
MAC Users: Hold down "Ctrl" and click the mouse on the purge file. Select "SAVE IMAGE AS"
You can then open the file in your image editing application and enlarge to print.

Bulk Delivery System Installation
The basic instructions and operation step-by-step

The installation of the Marrutt Refillable Cartridge Systems (RCS), Continuous Ink Systems (CIS) and the process of re-setting the cartridges is a very simple process. Below is a chart that lays out the basic steps of installing Continuous Bulk Ink and Refillable Cartridge systems. If you would like more in-depth illustrated instructions for these bulk delivery methods, how the cartridges are reset, or the installation video, please contact us.

 

BASIC CONTINUOUS BULK INK SYSTEM
INSTALLATION STEPS

  • 1) Fill the Reservoirs: Outside of the printer, using the funnels supplied, fill each reservoir with the correct ink.

  • 2) Prime The Cartridges: For each CIS cartridge, remove the clear bung of the largest chamber and pull out on the syringe. Insert the syringe into the exposed hole and suck out on the syringe until the tube and cartridge is full of ink and at least 10ml of ink has entered the syringe (you can syringe this ink back into the correct color bottle). Replace clear bung and repeat this step for all cartridges.

  • 3) Insert Cartridges: Place the cartridges inside the print head so they securely click in ensuring each cartridge is fitted into the correct color slot.

  • 4) Secure The Tubing: Wrap the tubing over the printer and attach the support arm and clips. Clip the tubing to the support arms where instructed.

  • 5) Print! Carry out a nozzle check to ensure all nozzles are working correctly and start printing!
 
 

BASIC REFILLABLE CARTRIDGE SYSTEM
INSTALLATION STEPS

  • 1) Prepare the Cartridges for Filling: Take both of the bungs out of the cartridges. Discard the clear bungs (these are only used during transport).

  • 2) Fill The Cartridges: Syringe the correct colour ink into the correct color cartridge ensuring you fill the largest hole to 90% full. Repeat this process for all Refill Cartridges. (The smallest chamber remains empty).

  • 3) Seal the Cartridges: Insert the colored bungs into the hole of the largest chamber (the one with the ink inside). The smallest chamber (no ink inside) should have an exposed hole. This chamber is the breather.

  • 4) Insert Cartridges: Place the cartridges inside the print head so they securely click in ensuring each cartridge is fitted into the correct color slot.

  • 5) Print! Carry out a nozzle check (from your utilities section in the printer driver) to ensure all nozzles are working correctly and start printing!
 

 

Click for the ink codes that the CIS / refill cartridges replace

Black Cyan Grey
5.5ml: C13T37814010 | 11.2ml: C13T37914010 4.1ml: C13T37824010 | 9.3ml: C13T37924010 11.2ml: C13T04F64010
Magenta Red Yellow
4.1ml: C13T37834010 | 9.3ml: C13T37934010 10.2ml: C13T04F54010 4.1ml: C13T37844010 | 9.3ml: C13T37944010

Hide these codes



Further Help / Contact Us
Here to help!

Please do not hesitate to contact us if you require any further help or advice with regard to your inkjet printer or general printing techniques.

We have been supplying photographers since 1995 with digital inkjet products and providing support for those using bulk inks since 2001. With our level of knowledge and experience we feel there is no-one else who can provide you with this level of support specifically for professional and enthusiast photographers, studios and labs.

Click Here for details of contacting us from inside and outside of the United States / Canada (telephone, email, fax and physical addresses).